The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your IndustryE-bookThe Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your IndustrydeRobert SpectorNota: 4 de 5 estrelas4/5Salve The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry para mais tarde