Criado por Kim Baxter

itil

CMDB Systems: Making Change Work in the Age of Cloud and Agile
Autor
It's All About Relationships: What ITIL® doesn't tell you
Autor
Catalogs, Services and Portfolios: An ITSM success story
Autor
ITIL Integration Exercises
Autor
Implementing Service Quality based on ISO/IEC 20000: A Management Guide
Autor
ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond
Autor
ISO/IEC 20000: An Introduction to the global standard for service management
Autor
The Definitive Guide to IT Service Metrics
Autor
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Autor
Measuring your IT: Identifying the metrics that matter
Autor
The ITSM Iron Triangle: Incidents, changes and problems
Autor
Six Sigma For Dummies
Autor
Lean For Dummies
Autor
Problem Management: An implementation guide for the real world
Autor
Lean Process: From 'Get the Customer' to 'Keep the Customer'
Autor
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Autor
Pragmatic Application of Service Management: The Five Anchor Approach
Autor
IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT
Autor
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Autor
Value Stream Mapping: Lean Thinking, #2
Autor
Essential Event and Performance KPIs
Autor
Release and Deployment: An ITSM narrative
Autor
Value Stream Mapping: Reduce waste and maximise efficiency
Autor
The Lean Six Sigma Guide to Doing More With Less: Cut Costs, Reduce Waste, and Lower Your Overhead
Autor
ServiceNow IT Operations Management
Autor
Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Autor
Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Autor
Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
Autor
Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
Autor
Mastering ServiceNow - Second Edition
Autor
Kaizen: How to use Kaizen for Increased Profitability and Organizational Excellence.: Business Process Management and Continuous Improvement Executive Guide series, #6
Autor
Service Level Agreements: A legal and practical guide
Autor
IT Service Management: Support for your ITSM Foundation exam
Autor
Service Level Manager: Careers in IT service management
Autor
Making a Success of Managing and Working Remotely
Autor

itil

CMDB Systems: Making Change Work in the Age of Cloud and Agile

It's All About Relationships: What ITIL® doesn't tell you

Catalogs, Services and Portfolios: An ITSM success story

ITIL Integration Exercises

Implementing Service Quality based on ISO/IEC 20000: A Management Guide

ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond

ISO/IEC 20000: An Introduction to the global standard for service management

The Definitive Guide to IT Service Metrics

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Measuring your IT: Identifying the metrics that matter

The ITSM Iron Triangle: Incidents, changes and problems

Six Sigma For Dummies

Lean For Dummies

Problem Management: An implementation guide for the real world

Lean Process: From 'Get the Customer' to 'Keep the Customer'

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Pragmatic Application of Service Management: The Five Anchor Approach

IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Value Stream Mapping: Lean Thinking, #2

Essential Event and Performance KPIs

Release and Deployment: An ITSM narrative

Value Stream Mapping: Reduce waste and maximise efficiency

The Lean Six Sigma Guide to Doing More With Less: Cut Costs, Reduce Waste, and Lower Your Overhead

ServiceNow IT Operations Management

Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner

Integrated Measurement - KPIs and Metrics for ITSM: A narrative account

Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure

Mastering ServiceNow - Second Edition

Kaizen: How to use Kaizen for Increased Profitability and Organizational Excellence.: Business Process Management and Continuous Improvement Executive Guide series, #6

Service Level Agreements: A legal and practical guide

IT Service Management: Support for your ITSM Foundation exam

Service Level Manager: Careers in IT service management

Making a Success of Managing and Working Remotely