Criado por chuck_buchan

CXM

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
Autor
Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior
Autor
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Autor
The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
Autor
The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
Autor
People Love You: The Real Secret to Delivering Legendary Customer Experiences
Autor
Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
Autor
PeopleShock: The Path to Profits When Customers Rule
Autor
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Autor
Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers
Autor
212° Service: The 10 Rules for Creating a Service Culture
Autor
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Autor
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Autor
The Automatic Customer: Creating a Subscription Business in Any Industry
Autor
How Will You Measure Your Life?
Autor
Seeing What's Next: Using the Theories of Innovation to Predict Industry Change
Autor
Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business
Autor

CXM

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy

The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business

People Love You: The Real Secret to Delivering Legendary Customer Experiences

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success

PeopleShock: The Path to Profits When Customers Rule

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers

212° Service: The 10 Rules for Creating a Service Culture

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Automatic Customer: Creating a Subscription Business in Any Industry

How Will You Measure Your Life?

Seeing What's Next: Using the Theories of Innovation to Predict Industry Change

Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business