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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...ver maisJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.ver menos
Livros de James L. Heskett
Service Profit Chain The Value Profit Chain: Treat Employees Like Customers and Customers Like Nota: 4 de 5 estrelas4/5Service Breakthroughs Nota: 0 de 5 estrelas0 notasWhat Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Nota: 0 de 5 estrelas0 notas
Audiobooks de James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Nota: 0 de 5 estrelas0 notas