The author is presently working as DGM (Quality), CMD, HAL, Bangalore. He is B.Tech. (Mech. Engg.), MBA (Operations Management), Advanced Diplomas in Human Resource and Marketing Management. He has...ver maisThe author is presently working as DGM (Quality), CMD, HAL, Bangalore. He is B.Tech. (Mech. Engg.), MBA (Operations Management), Advanced Diplomas in Human Resource and Marketing Management. He has published / presented more than 20 research papers in national / international journals/seminars. He is visting faculty of reputed Mangement Schools. He has received Raksha Manthri Award for Excellence in performance from Ministry fo Defence, Government of India.ver menos