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Leonard L. Berry
Livros de Leonard L. Berry
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Management Lessons from the Mayo Clinic (PB) Nota: 4 de 5 estrelas4/5Marketing Services: Competing Through Quality Nota: 3 de 5 estrelas3/5On Great Service: A Framework for Action Nota: 5 de 5 estrelas5/5