Dr Carole A. George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users’ access to information, Ms. George’s work focuses on usability s...ver maisDr Carole A. George is a Human Factors Researcher with the Carnegie Mellon University Libraries. With an emphasis on improving users’ access to information, Ms. George’s work focuses on usability studies of library websites and evaluation studies of library services. Her research interests and efforts have been directed towards user-centered interface design and information behaviour studies.ver menos