E-book

Managers As Mentors: Building Partnerships for Learning

E-book

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

E-book

Managers As Mentors: Building Partnerships for Learning

E-book

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

E-book

Sprinkles: Creating Awesome Experiences Through Innovative Service

E-book

Dance Lessons: Six Steps to Great Partnerships in Business & Life

E-book

Kaleidoscope: Delivering Innovative Service That Sparkles

E-book

Wired and Dangerous: How Your Customers Have Changed and What to Do About It

Audiolivro

Managing Knock Your Socks Off Service

Audiolivro

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

Audiolivro

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions